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Returns & Refund Policy

Thank you for considering investing with Kaufman & Kaufman. We appreciate and value your business. However, if you are not completely satisfied with your investment, we are here to help. Please see the details below regarding our return and refund policy and process.

Policy Details

You can return your investment anytime from the date you receive it.

Any item from Kaufman & Kaufman can be returned, no questions ever.

For all returns, the only thing you need to include in your package is the asset purchased in the same condition it was received.


Return Shipping Fees

Kaufman & Kaufman will always pay for return shipping fees. The return shipping is deducted from the refund we issue. Please get in touch with your asset concierge for details. Contact us via email at:


Restocking Fees

All returns are subject to a restocking fee of 15%. Exceptions, Kaufman & Kaufman, does not charge a restocking fee if Items are damaged or defective.

Process Details

To return your investment from Kaufman & Kaufman, securely place the item(s) in its original packaging, if possible. Please ship your return to the following address:


Attn: Returns

P.O. Box 24594

Chattanooga, TN  37422-4594




After receiving your return and inspecting the condition of your item, Kaufman & Kaufman will process your return. We will notify you by email when your return has been received, processed, and refunded. Your asset concierge is always available to assist and will be with you.



If you have any questions concerning our return policy or need assistance, don’t hesitate to contact us at, +1 (800) 798-9636, or online at

Thank you for investing with Kaufman & Kaufman!

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